What factors are driving our customers' needs for Yarris?

Service providers today face the imperatives to do more, much better with less. They must achieve more with fewer people, reduce costs, increase profits, provide a safer workplace, meet demanding service level obligations, provide better customer service, be socially responsible and care for the environment.

Below are the prevailing conditions and our responses:-

Labour shortage:
We face the rapidly looming labour shortage caused by far fewer entrants to the Australian workforce and increasing exits with the retirement of the baby boomers. Another factor is the more casual work style preferences of both Gen Y and the partly retired baby boomers. Both sets want to do the work that suits them, when they want, on a flexible basis.

Response: Yarris can combine those workers into a coherent workforce or project team. Yarris defines the tasks and roles and provides the coordination framework for disparate workers to integrate into an effective workforce.

Deregulation and Privatization:
In the deregulated era gas, electricity and water utilities must meet the challenge to improve customer service, increase productivity and increase infrastructure reliability - and all that while driving down costs.

Response: Yarris enables demonstrated improvements with cost, time and quality measures.

OHS:
Society demands safe workplaces. It is not enough to train workers in safety, jobs must be designed to be safe.

Response: Yarris breaks jobs into defined parts, each requiring the appropriate resources, each with the necessary certifications in place, and measures compliance.

Governance:
Boards and management absolutely demand transparency and knowledge and Sarbanes-Oxley type legislation enforces the need. Managers want to know that risks are being managed, they want to know the status of work-in-progress and associated accruals, they want to be sure their service level obligations are being met and that penalties won't be incurred.

Response: Yarris provides KPIs, measurement and transparency for each contract and each contractor in real time. Yarris enforces compliance with the agreed process.

Customer service:
Markets are increasingly competitive and consumers are increasingly empowered to demand more service and better service.

Response: We can prove that contracts are completed faster and more economically than by using other methods.

Economic slowdown:
According to Gartner, in the current slowdown and taking-stock scenario many companies could hold back on capital investments to mitigate their risks. On-demand services on a pay-as-you-go basis are becoming more and more available for organisations seeking greater cost controls and flexibility at lower costs.

Response: Yarris uses the SaaS model providing a hosted solution requiring no capex.

Corporate Environmental Responsibility:
Suppliers to enterprises will increasingly need to prove their green credentials via an audited process to retain preferred supplier status. Vendors with strong brands are starting to forge a wave of green sourcing policies and initiatives.

Response: Yarris improves process efficiency so that less resources eg fuel, are consumed. With minimal customer effort Yarris' automated KPI and reporting dashboard helps customers identify issues and maintain adequate controls.

Climate change:
Service providers and insurers are faced with peaks and troughs as disasters caused by floods and hailstorms impact on telecommunications and other networks and resources. Appointing contractors and organizing and managing for thousands of tasks, urgently, to be successfully initiated, contracted, varied, paid and closed out is complex, time consuming and expensive. Many sub-contractors are involved, across wide geographic areas.

Response: Yarris has thousands of suppliers on the platform, all qualified and with associated schedules of rates and works. Yarris is the engine to smoothly manage thousands of tasks simultaneously in the most efficient way. Yarris enables customers to to engage, manage and pay large numbers of contractors.

Protecting your IP:
Suppliers can find that as staff retire some of the corporate knowledge leaves too. In one case the manager of field service quotations retired, corporate knowledge of fair market value disappeared and the customer's costs rose year by year.

Response: Yarris records the schedules of rates and reveals fair market value. Junior managers have the same access to price information as more experienced managers. Yarris helps organizations 'future proof' their human resource and knowledge risks.