Case Studies
Telco service provider

About the Customer:

Our Customer provides communications solutions to telecommunications carriers, Internet service providers and large enterprises for delivery of voice, data and video applications to their customers.

Business Issues:

	Customer’s primary business driver was to gain control and drive efficiencies into the process of engaging their contractors/suppliers, with the aim of complete transparency of expenditure.
	Management of Contractors/Suppliers was unwieldy and paper driven
	Customer needed to manage the work associated with particular rollouts as projects.
	To improve the contractor quotation and work assignment process, streamlining processes and reducing manual paper based steps.
	To improve financial management and visibility of each project to improve profit margins.
	Reduce project supervision time and cost by internal project officers, by implementing tighter SLA management and placing responsibility for compliance on the contractors.
	Improve service delivery timeframes, quality of work and customer satisfaction.

	Yarris Field Service solution was deployed to automate the ability to engage subcontractors in real time via the web and/or mobile devices and eliminate the manual process of scheduling, tracking job progress and job completion.
	Implement the Yarris Project View feature to facilitate multiple orders to be grouped together for more effective management of each network project.
	Implement Yarris supplier performance management (Service Level Agreements (SLA) and Key Performance Indicators (KPI)) to monitor, measure and report subcontractor compliance and performance.
	Automate the management and reconciliation of invoices within Yarris to provide the ability to report easily on the variations between the original Order and the subcontractor’s claim.
	Provide full transparency of the job status and work in progress

	The Yarris Field Service solution provided the Customer’s with a fully automated system streamlining business process and providing complete visibility of costs.
	With Yarris contractors can be engaged in real time via the web and mobile devices, driving service level improvements and efficiency gains.
	The web based system allows Regional Project Officers to access up to date information on projects from the field.

	Significantly improved the control and management of projects.
	Increased staff productivity – process more work with the same headcount.
	Improved project governance and compliance (e.g. to workplace policies, contracts, insurances, certifications and reporting).
	Improved Supplier Performance (e.g. improve on time delivery, improved ability to manage and predict lead times, improved quality).
	Superior management reporting and reporting to the customers.
	Complete visibility of the work has lead to tighter adherence to Schedules of Rates by the contractors.
	More predictable lead times.
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