Case Studies
Telecommunications

Our Customer engages several hundred contractors to deliver civil works (i.e. excavation and construction), cable hauling and jointing services, telephone pole installation, new housing estates provisioning, and network augmentation and upgrade.

Jobs range in duration from a few hours to many months. Often, multiple contractors are engaged to deliver specific services for a single project.

Business Issues:

	Transform the process of engaging and delivering work orders to contractors to deliver significant process efficiency gains and dramatically reduce internal costs.
	Improve service delivery timeframes, quality of work and customer satisfaction.
	Implement contractor performance management and monitoring (KPI scorecards) to improve performance and rationalise the contractor base.
	Introduce price tension within the national contractor base to drive down rates

	Web based, real time solution for the delivery and management of work to contractors, from ticket of work creation through to approval of variations, job close out and invoicing.
	Automated supplier selection & works scheduling - factoring in price, contractor availability, past performance, quality, risk, certifications & safety records. Management of work orders without human intervention - by exception.
	Web portal putting the onus on the contractors to register and pre-qualify for work.
	Automated contractor performance monitoring via SLA’s and KPI’s.
	Live market quotations.
	Automated ‘contract variation’ approvals within set tolerances.
	Automated reconciliation and verification of contractor’s claims and invoices – manage by exception.
	Full transparency of the job status and work in progress

	Yarris provides the Customer with a fully automated system streamlining business process and reducing costs.
	As a ‘Software as a Service’ solution the Customer was able to rapidly implement it nationally and significantly reduce ongoing IT costs.
	With Yarris contractors can be engaged in real time via the web and mobile devices, driving service level improvements and efficiency gains.
	Yarris facilitates the Customer’s regulatory and HSE compliance.

	The Customer has been able to process more throughput with less staff, reducing internal FTE costs.
	Live market pricing (quotations) and supplier performance KPI scorecards have driven down contractor rates and delivered significant cost savings.
	The automated Yarris process has allowed the Customer to redeploy highly qualified technical staff back into the field (instead of processing paperwork).
	The Yarris supplier performance management functionality has driven quality improvements and changed subcontractor behaviour, improving service resolution times, minimising rework and disputes.
	By engaging the suppliers through the Yarris solution the Customer has been able to transfer responsibility for components of the data entry on to the contractors, reducing Customer’s internal overheads.
	Senior management has dramatically improved visibility and transparency of job status, WIP and financial management.
	Reduced risk exposure and improved governance and compliance.
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