Selecting the Workforce
Intelligence to select a workforce based on
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Skills |
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Location |
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Certification requirements |
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Availability and scheduling |
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Price |
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Incidents |
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Past performance and customer satisfaction |
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Compliance – OH & S training, site induction records, job safety plans, insurance currency |
Managing the Service Delivery
Workflow processes to manage service delivery
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Itemised work order |
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Site requirements and any special instructions including location of keys, contact information and any design plans automatically attached to work order |
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Job safety analysis and traffic management plans automatically attached to work order |
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Signed completion certificate and photographic record of work electronically attached to the order from the field |
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Real time visibility of job status and work in progress |
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Online job closeout |
Managing the Contractors’ Performance
Online registration and vetting of contractors including:
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Contractor performance management (SLA and KPI metrics) |
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Maintaining insurances, certifications, OH&S, incident, hazard and risk management records online |
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Alerts and reminders for records, OH&S training updates |
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Clear communication protocols and processes- maintained online and fully auditable. |
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