Telecommunications companies face unique challenges to provide and maintain nationwide coverage. To maintain and augment the network they engage a large number of contractors across a wide geographic area to deliver civil works (i.e. excavation and construction), cable hauling and jointing services, telephone pole installation, new housing estates provisioning, and network augmentation and upgrade.
Telcos are driven to improve service delivery timeframes, quality of work and customer satisfaction.
In today's fast changing environment telcos need to transform the process of engaging and delivering work orders to contractors to deliver significant process efficiency gains and dramatically reduce internal costs.
Yarris provides telcos with a fully automated system streamlining business process and reducing costs.
With Yarris contractors can be engaged in real time via the web and mobile devices, driving service level improvements and efficiency gains.
Telecommunications is heavily regulated and Yarris facilitates regulatory and HSE compliance.
Although there are many Field Service Solutions that cater for 'small jobbing' activities, Yarris' unique points of difference is the way it manages larger works and manages contractors.
Benefits:
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Fully automated solution for the delivery and management of work to contractors, from ticket of work creation through to approval of variations, job close out and invoicing |
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Increased staff productivity – process more work with the same headcount. |
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Reduced risk exposure and improved project governance and compliance (e.g. to workplace policies, contracts, insurances, certifications and reporting). |
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Live market pricing (quotations) and supplier performance KPI scorecards drive down contractor rates and deliver significant cost savings (i.e. live quotations has delivered an average saving of 16% per work order for our customers). |
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The Yarris supplier performance management functionality has driven quality improvements and changed subcontractor behaviour, improving service resolution times, minimising rework and disputes. |
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Expedite job close out with reduced paperwork and follow up of contractors |
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Balance your internal & external workforces – driven by surges in work volumes and geographic spread of work |
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Comply with HSE (OH & S) requirements |
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Senior management has dramatically improved visibility and transparency of job status, WIP and financial management. |
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More predictable lead times |
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